RETURNS POLICY –
Online Shopping only
In the event you are not entirely happy with your online purchase, Lady Penelope Adare offer two hassle free returning options.
A refund can be obtained on items returned having shopped online only, within 14 days of receipt of purchases.
Should you wish to return items purchased online you can do so by returning the items directly by post to Lady Penelope, Main Street, Adare, Co Limerick, Ireland.
The purchases must be returned at your cost. All returns are your responsibility until they reach us.
We recommend that you use a Postal Service that insures you for the value of the goods you are returning. Items must be returned in their original condition with proof of purchase.
Any faulty, damaged or incorrect goods must be notified to us within 24 hours of receipt. Items that are soiled or smell of perfume etc or have tags removed will not be accepted.
No exchange or refunds are offered on purchases of Gift Vouchers whatsoever.
Lady Penelope Adare Ltd reserves the right not to grant a refund for goods not returned in the required
condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via An Post recorded delivery.
The Online returns policy does not affect your statutory rights.