RETURNS POLICY – Online Shopping only
In the event you are not entirely happy with your online purchase, Lady Penelope Adare offer two
hassle free returning options.
A refund can be obtained on items returned having shopped online only, within 14 days of receipt of purchases.
Should you wish to return items purchased online you can do so by returning the items directly by
post to Lady Penelope, Main Street, Adare, Co Limerick, Ireland.
We will be happy to refund your item provided they are returned in the same condition that they
left our premises in and with the original tags in place.
The purchases must be returned at your cost. All returns are your responsibility until they reach us.
We recommend that you use a Postal Service that insures you for the value of the goods you are
returning. Items must be returned in their original condition with proof of purchase.
Any faulty, damaged or incorrect goods must be notified to us within 24 hours of receipt.
No exchange or refunds are offered on purchases of Gift Vouchers whatsoever.
Lady Penelope Adare Ltd reserves the right not to grant a refund for goods not returned in the required
condition as specified in our returns policy. If this is the case we will inform you of this by email and
return the goods via An Post recorded delivery.
The Online returns policy does not affect your statutory rights.